Chicago's dilemma mirrors a type of difficult decision many companies have faced. When a long-term improvement project or overhaul is needed that will inevitably impact a company's operations, how do managers decide whether to shut down completely to expedite the change, or to maintain some level of operations in hopes of appeasing the apple cart?
http://www.fastcompany.com/1842338/what-chicagos-transit-upheaval-teaches-about
